Toll Collection Management

Hanshin Expressway conducts toll collection in cash and through the electronic toll collection system (ETC). The toll collection service includes collection of toll at toll gates, troubleshooting at ETC lanes, road guidance to customers, and guidance of emergency evacuation. The majority of the services are conducted by our subsidiaries, Hanshin Expressway Toll Osaka Company Limited and Hanshin Expressway Toll Kobe Company Limited under contract.

ETC User rate

Since the ETC service started at 10 toll gates in 2001, the system is currently in place at all toll gates*, and about 95% of our customers use the ETC system.

Here are changes in ETC use rate.

Date ETC use rate No. of user vehicles (10,000 per day) Use rate of ETC2.0 No. of user vehicles (10,000 per day)
March 2007 67.7% 58.9 - -
March 2008 73.7% 62.5 - -
March 2009 78.6% 62.9 - -
March 2010 84.5% 69.9 - -
March 2011 85.8% 70.1 - -
March 2012 88.8% 58.2 - -
March 2013 89.8% 61.1 - -
March 2014 90.7% 63.1 - -
March 2015 91.6% 63.0 - -
March 2016 92.2% 64.2 - -
March 2017 92.6% 73.3 12.0% 9.5
March 2018 94.3% 74.4 15.8% 12.4

* Excluding the Shiawase-no-mura toll gate on the Route 7 Kita-Kobe Route


  • The data of ETC use rate include the number of vehicles that use ETC2.0.
  • The ETC2.0 use rate is tentative data. The data summation method of ETC2.0 is partly different from that of ETC.
  • Collection of ETC2.0 use rate data started in April 2016.

Electronic Toll Collection System(ETC)

To activate this system, the driver inserts an ETC card to the onboard ETC unit. As the vehicle draws near to the toll gate, radio transmission is conducted between the onboard ETC unit and the roadside antenna installed at a toll gate of a toll road to allow toll collection without stopping of vehicle (under the speed of about 20 km/h). ETC cards are issued by credit card companies. Customers need to directly apply for issuance of a card to a card company. A deposit-based ETC personal card is also available, which does not use a credit card. To input the information of a vehicle into an onboard ETC unit, the card needs to be set up at a car dealer, car shop, or motorbike shop and installed in a vehicle.

Positive effects of ETC introduction

Introduction of ETC provides a variety of benefits to car users and Hanshin Expressway. Here are some specific examples.

  • Elimination of congestion at toll gates: ETC system allows smooth passing of cars at a toll gate. There is no waste of time for toll payment and collection.
  • Environmental improvement of toll gates: Cars do not repeat stopping and going for toll payment any longer. It will reduce noise and exhaust gas emission around the toll gate, helping improve the surrounding environment. Cars do not also idle in the toll plaza, which reduces emission and eventually helps control global warming.
  • Wide range of discount services: Since ETC is a nationally standardized system, a single system of ETC can be used in any expressway in Japan, not necessarily limited to the Hanshin Expressway. Discount rates only available to ETC users may apply to tolls.
  • ETC2.0 provides greater convenience than the existing ETC: ETC2.0 allows real-time coordination of information between expressways and vehicles and realizes provision of congestion avoidance assistance or safe driving support at ITS spots in addition to conventional ETC services. Furthermore, we plan to use big data, namely road traffic information, driving history, or route information, and introduce a variety of new services in the future.