Business Continuity Plan (BCP)-Preparation for Earthquake Disaster

We formulated its first version of business continuity plan (BCP) in April 2008 to prepare for earthquake disasters. Since it is necessary to provide against the Nankai Trough earthquake, which is expected to occur any time in the future, and subsequent tsunami, we formulated the Hanshin Expressway Business Continuity Plan (second version), which spells out disaster response activities including initial actions to guide customers for evacuation, and started its use in April 2015.

1. Basic items

(1)Disaster scenario
The Hanshin Expressway BCP is based on an assumption of a major Nankai Trough earthquake (namely, either Tokai, Tonankai or Nankai Earthquake) and subsequent tsunami and a major inland earthquake with the Uemachi Active Fault, one of the active faults under Osaka city, as a major epicenter.
(2)Positioning
We provide service to customers through valuable social assets by the name of the Hanshin Expressway. Considering this role, the Hanshin Expressway BCP is composed of the following parts, 1) through 3), as the basic procedural flow:
1) To ensure safety of customers, including life-saving, and prevent secondary disasters
2) To contribute to disaster mitigation, rescue operation, and restoration from disaster damage by maintaining the function as an emergency traffic route in the event of a disaster
3) To contribute to the restoration of people's livelihood and economic activity by early restoration of the toll expressway business
To realize these processes, the Hanshin Expressway BCP intends to intensively maintain availability of necessary personnel and collect, organize and provide appropriate information.
(3) Action principle
As the Hanshin Expressway BCP assumes a situation where employees cannot communicate with each other under post-disaster confusion, it will be automatically put into action upon occurrence of a disaster, requiring every director and employee to voluntarily start action.
(4) Revision
• It is determined that the Hanshin Expressway BCP be regularly and continuously revised through coordination with relevant organizations including local governments while monitoring the availability or progress of future disaster prevention or management measures.

2. Disaster prevention (advance measures)

We set down the following actions and measures to be taken in normal times before occurrence of a major disaster to minimize the damage caused by the disaster and realize continuation or early restoration of the road service:

1. Selection of personnel for ready action with respect to BCP
Some employees, among those who live near each office of our company, are designated as "BCP ready action staff" whose job is to conduct initial actions in the face of a disaster so that disaster management actions can be swiftly taken even in case a disaster occurs in the night time or on holidays.

2. Determination of the order of succession for authority proxy
While it is specified that the Disaster Control Headquarters be swiftly established after the occurrence of a disaster, in case the General Manager of the Disaster Control HQ cannot be present at the HQ, those who should act on behalf of the GM and the order of succession of authority proxy has been established in advance.

3. Examination of the company buildings, facilities, or communication means
The status of seismic retrofit of each office building is regularly checked. Emergency power generation equipment is also checked on a regular basis. Two or more sets of communication equipment capable of communication even in the event of a disaster are made available. In addition, the communication system is in place as a duplex system to ensure unfailing backup.

4. Provision of information on tsunami and inundation to customers
Tsunami warning boards, which also show the sea level information, are installed at entrances/exits and emergency exits of the Hanshin Expressway where inundation induced by tsunami is expected to occur by the Nankai Trough Earthquake.

5. Implementation of tsunami and inundation measures for road management facilities
Based on the scenario tsunami inundation area disclosed by the prefectural governments of Osaka and Hyogo, measures will be taken to cope with inundation by tsunami, including development of disaster management bases that serve as the backup bases for the Company outside the estimated tsunami-inundation area and measures to prevent inundation of underground substations and other road management facilities.

6. Securing of emergency ration or fixtures and fittings
The food enough to allow our employees to take action for 7 days after the occurrence of a disaster is reserved. Beddings and portable toilets are also made available in case of emergency.

7. Cooperation with disaster agreement partners, relevant organizations and Group companies
• Since it is essential to immediately start action according to the agreement with disaster agreement partners in the event of a disaster, the details of the agreement are clarified, contacts are established, and multiple means of communication are established.

8. Implementation of BCP drills
• Drills and workshops are regularly conducted on various themes and in various ways so that the contents of the BCP will be fully understood by all employees and all directors and employees can swiftly and appropriately act in the event of a disaster.
• Securing of emergency restoration materials

9. Emergency restoration materials including those necessary to eliminate level differences on the road surface are reserved to ensure service of emergency traffic routes in the event of a disaster.

3. Disaster management operations (post-disaster activities)

Specific disaster management activities are specified in the form of targets set in a timeline chart (one day, divided into 1, 3, 12, and 24 hours, and 3 days and 7 days), with the top priority put on "life-saving" and "securing of emergency traffic route by road restoration" to realize early restoration of the road service after the occurrence of a disaster.